Shipping Policy

Thank you for shopping with Naluma Skin Tech.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Times

Estimated delivery times vary depending on your location:

  • Europe: 5–10 business days
  • United States & Canada: 7–12 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of the World: 7–15 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Costs

Shipping costs are calculated at checkout and depend on your location and selected shipping method.

Customs, Duties and Taxes

Naluma Skin Tech is not responsible for any customs duties, taxes, or additional fees imposed by your country’s customs authorities.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at support@nalumaskintech.com, and we will do our best to assist you.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order. Naluma Skin Tech is not responsible for orders shipped to incorrectly provided addresses.

Can Electroderm Help with Acne?

Yes.
High-frequency technology helps reduce acne-causing bacteria, calm inflammation, and promote clearer-looking skin.

Is Electroderm Safe to Use at Home?

Absolutely.Electroderm is designed for safe home use when operated according to the
provided instructions.

Are There Any Contraindications?

Electroderm should not be used by individuals withpacemakers, epilepsy, during pregnancy,or by those with certain medical conditions. Please consult your healthcareprovider if unsure.

How Often Should I Use Electroderm?

For best results,we recommend using Electroderm 2–4 times per week, depending on your skin type and concerns.

When Will I Start Seeing Results?

Some users notice improvements after the first few treatments, while more significant results typically appear after 4–6 weeks of consistent use.

Is Electroderm Suitable for All Skin Types?

Yes, Electroderm is suitable for most skin types. However, if you have sensitive skin or a medical condition, we recommend consulting a healthcare professional before use.

How Does Electroderm Benefit the Scalp and Hair?

High-frequency technology helps stimulate blood circulation in the scalp, promoting healthier-looking hair and supporting stronger hair growth.